FAQS

WHEN SHOULD I SEND OUT SAVE THE DATES + INVITATIONS?


Typically, invitations go out six to eight weeks before the wedding - This gives your guests plenty of time to mark their schedules and make travel arrangements if they are from out of town. For a desination wedding, send your invitations three months prior. Couples should send out Save the Date cards at six to eight months.




ARE ELEMENTS OF THE DESIGN INTERCHANGEABLE + IS THERE A FEE?


You can choose a font from another existing design free of charge. Please note that further modifications to existing designs such as changing the layout, adding/removing design elements, or any custom items will incur a design fee (starting from $50) based on the complexity of the modification.




HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?


Lead times vary between different orders and different times of the year, however we recommend that you allow at least 4 - 5 weeks from your first quote to when your order is completed. If you require a faster turn around please contact us as we may be able to accommodate. Shipping time is approximately 7-10 business days once the order is placed. Upgraded shipping methods are also available - additional charges may apply. To be on the safe side, plan on receiving your custom order about 2-3 weeks after you approve your final proof.




WHERE DO YOU SHIP?


Right now we ship to Canada and the United States. Once you approve your quote, shipping rates will be calculated in your final invoice.




CAN I CANCEL OR RETURN MY ORDER?


If you need to cancel your order after you have received proofs, a cancellation fee of $50 will be applied. Your order total will be refunded to your original form of payment minus the cancellation fee. Due to the personalised nature of our products we are unable to cancel or process returns once your order has gone into production. Please note that upon your approval of your final proof, orders go to print almost immediately. Your stationery will be printed exactly as shown on the approved proofs. Please note that we cannot accept returns or process refunds due to errors on approved proofs. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. However, if there is an issue with your order, please contact us! We're committed to your satisfaction and will be happy to work with you if you're unhappy for some reason.




WHAT INFORMATION DO YOU NEED TO GET STARTED?


Once you have placed your order, you will be sent a Customization Form via email which will ask for all the necessary information required.




WHEN WILL WE RECEIVE OUR DIGITAL PDF PROOFS?


You will receive your first digital proof within 2-3 business days of ordering. Two complimentary revision rounds are included for wording, colour and minor layout changes. Once you have confirmed that it is to your satisfaction and that there are no errors in the information, your invitations print + ship!




HOW DO I ORDER? WHAT IS THE PROCESS?


Fill out one of our quote forms and you will receive a detailed quote within 2-5 business days. Once you have approved your quote and completed your purchase a wedding stationery customization order form will be sent to your email address. From this, we will create a digital proof for you. Two complimentary revision rounds are included for wording, colour and minor layout changes. Once you are completely satisfied with your design, your order will print + ship!




HOW MANY INVITATIONS SHOULD I ORDER?


When ordering your wedding stationery, you wont need an invitation for every guest. Look at your guest list and figure out how many households need invitations. Cohabiting couples get one invitation, couples living apart either get one invite adressed to both individuals, or you can you can send out separate invitations. Families get one invitation (addressed to "The Smith Family," for example). The exceptions: Children who don't live at home (like college students) or anyone over 18 who lives at home should get their own invitation" Always order extra! Ordering 25 extra is a good number in case you need to resend an invitation or decide to invite more guests later on.