FAQS
WHEN SHOULD I SEND OUT SAVE THE DATES + INVITATIONS?
Typically, invitations go out six to eight weeks before the wedding - This gives your guests plenty of time to mark their schedules and make travel arrangements if they are from out of town. For a desination wedding, send your invitations three months prior.
ARE ELEMENTS OF THE DESIGN INTERCHANGEABLE + IS THERE A FEE?
You can choose a font from another existing design free of charge. Please note that further modifications to existing designs such as changing the layout, adding/removing design elements, or any custom items will incur a design fee (starting from $50) based on the complexity of the modification.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
WHERE DO YOU SHIP?
Right now we ship to Canada and the United States. Once you approve your quote, shipping rates will be calculated in your final invoice.
CAN I CANCEL OR RETURN MY ORDER?
If you need to cancel your order after you have received proofs, a cancellation fee of $50 will be applied. Your order total will be refunded to your original form of payment minus the cancellation fee.
WHAT INFORMATION DO YOU NEED TO GET STARTED?
Once you have placed your order, you will be sent a Customization Form via email which will ask for all the necessary information required.
WHEN WILL WE RECEIVE OUR DIGITAL PDF PROOFS?
You will receive your first digital proof within 2-3 business days of ordering. Two complimentary revision rounds are included for wording, colour and minor layout changes. Once you have confirmed that it is to your satisfaction and that there are no errors in the information, your invitations print + ship!
HOW DO I ORDER? WHAT IS THE PROCESS?
HOW MANY INVITATIONS SHOULD I ORDER?
When ordering your wedding stationery, you wont need an invitation for every guest. Look at your guest list and figure out how many households need invitations. Cohabiting couples get one invitation, couples living apart either get one invite adressed to both individuals, or you can you can send out separate invitations. Families get one invitation (addressed to "The Smith Family," for example). The exceptions: Children who don't live at home (like college students) or anyone over 18 who lives at home should get their own invitation"